Last updated: 25 June 2026
Service provider
Beauty salon services at Meliora Studio are provided by Meliora Studio s. r. o., registered office Karpatské námestie 7770/10A, 831 06 Bratislava – Rača borough, Slovakia, company ID: 57 091 340 (the “provider”). The salon is located at Čulenova 5, Tower 1, 811 09 Bratislava.
Contact: martina@meliorastudio.sk, tel. +421 945 504 295.
Scope
These terms and conditions (“Terms”) govern the relationship between the provider and the client when booking and receiving cosmetic and related services at Meliora Studio. By booking an appointment or using our services, you confirm that you have read and accept these Terms.
Booking
- Appointments can be made online, by phone, email, or WhatsApp.
- A booking is binding once confirmed by the provider or successfully completed in the booking system.
- We may decline or reschedule an appointment for operational or safety reasons; we will inform you in good time.
Prices and payment
- Current prices are listed in our pricing section. We may adjust prices reasonably; for a confirmed booking, the price valid at confirmation applies unless agreed otherwise.
- Payment is made in the salon after the service, unless otherwise agreed in writing (e.g. a deposit for selected treatments).
- We can issue an invoice on request using the details you provide.
Cancellation and rescheduling
- You may change or cancel an appointment free of charge at least 24 hours before the scheduled start.
- For late cancellation, no-show, or arrival so late that the booked service cannot be provided as agreed, we reserve the right to charge up to 50% of the booked service price.
- Please let us know if you are running late; for significant delays, the treatment may be shortened or rescheduled accordingly.
Client responsibilities
- You must provide accurate information about your health, allergies, medication, pregnancy, and any other factors that may affect the treatment.
- Please arrive with clean skin and without make-up unless agreed otherwise.
- Please respect the calm salon environment and behave in a way that does not endanger yourself, our staff, or other clients.
Contraindications and safety
We may refuse, interrupt, or adapt a treatment if it could pose a health risk or if required information has not been provided. We will agree a follow-up appointment or another solution as appropriate.
Complaints
You may submit a complaint without undue delay, at the latest within 14 days of the service, in writing to martina@meliorastudio.sk or in person at the salon. We will handle it within the statutory period and inform you of the outcome.
Privacy
Personal data is processed in accordance with our Privacy Policy.
Final provisions
- Matters not covered by these Terms are governed by the laws of the Slovak Republic, in particular the Civil Code and consumer protection legislation.
- We may update these Terms as needed. The current version is always published on this page.
- These Terms take effect on the date of publication.